Delivery & Returns

Organic Health Pte Ltd provides free delivery island wide in Singapore, with a minimum purchase of $50 subject to the following cut off timings. Delivery charges applies for overseas and special deliveries.

Order Cut-off Time

Delivery Schedule

Delivery Timing

Delivery Location

Before 3pm (Weekday)

Same Day

6pm to 10pm

All Areas

After 3pm (Weekday)

Next Working Day

11am to 2pm

NORTH & WEST Region

Next Working Day

2pm to 5pm

CENTRAL & EAST Region

Weekend & Public Holidays

Next Working Day

11am to 2pm

NORTH & WEST Region

Next Working Day

2pm to 5pm

CENTRAL & EAST Region

We provide a variety of payment methods to give our customers the flexibility and choice. In addition to PayPal and credit cards, we accept cash on delivery too.

We accept phone orders too. Call our friendly consultants at 6883 9585

We work hard to make all our customers experience great value. We strive to deliver more than we promise but there are times where we humans make honest mistakes that leads to customer dissatisfaction. Any products delivered to customers that are not in good, reasonably acceptable conditions, where there are clear breakages, damages, torn seals or expired can be exchanged to a new one.

In Singapore, please call us at 6883 9585 within 3 calendar days and report to our professional Consultants who service your account about the product conditions. We will make necessary arrangements to resolve the problem.

Outside Singapore, please email to admin@organichealth.com.sg within 3 days after receiving the goods together with photo evidence of any damages, against the Invoice for proof. We will make necessary arrangements for the refunds or sending new products to replace the damaged ones.

We will refund the amount paid if the order is cancelled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame.

Customers have 3 calendar days to cancel any orders by the following methods:

  • Email to admin@organichealth.com.sg stating order number (for web orders), name, contact number and items that was ordered, Order date and Tele Consultant’s Name (Phone orders)
  • Call us at 6883 9585 and speak with the Tele Consultant servicing your account or if unavailable, speak with our Admin Personel.

If the order has been sent to the customer and the customer decides to cancel the order, the customer has 48 hours to contact us to inform the intent to cancel the order. We will then make arrangements for the refund accordingly.

  • A fee of S$7.00 will be charge if a delivery person is required to collect the goods back and hand over the refund to the customer.
  • Or the customer can come to our Office personally with the cancelled order and the refund will be handed over to the customer. No additional charges will be imposed.

We will send an electronic acknowledgement to the customer within 24 hours upon successful submission of the electronic order. If items ordered are unavailable, a message will be sent to the customer for further action.

Organic Health Pte Ltd (“we,” “us,” “our”) has established these Terms & Conditions (“Terms”) for each customer (“you,” “your”), which govern your access to, and use of the www.organichealth.com.sg website (the “Services”), and any information, text, graphics, or other materials uploaded, downloaded, or appearing on the Services (collectively referred to as “Content”).

By accessing or using the Services you agree to be bound by these Terms as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website also contains links to other websites, which are not operated by Organic Health Pte Ltd (the “Linked Sites”). Organic Health Pte Ltd has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

All right, title, and interest in and to the Services are and will remain the exclusive property of the Organic Health Pte Ltd and its licensors. The Services are protected by copyright, trademark, and other laws, of both the Republic of Singapore and foreign countries. Nothing in the Terms gives you a right to use the Company’s name or any of the Company’s trademarks, logos, domain names, and other distinctive brand features, and you may not use the same without our express written permission. Any feedback, comments, or suggestions (“Submission”) you may provide regarding the Services is entirely voluntary and we will be free to use such Submission as we see fit and without any obligation to you. By making a Submission, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Submission throughout the world in any media. You also grant us the right to use the name you submit in connection with such Submission.

In order to use certain Services, you will need to register at the website, create a username and provide certain information about yourself as prompted by the registration form, including a valid email address. We reserve the right to reclaim usernames that violate these Terms. You may also use your Facebook account, also known as one of the Linked Sites, for the purpose of using the Services.

You are responsible for safeguarding the password that you use to access the Services and for any activities or actions under your password. We encourage you to use “strong” passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your account. The Company cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse And Cybersecurity Act 2007. Organic Health Pte Ltd will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Organic Health Pte Ltd or its licensors and are protected by copyright laws and treaties in Singapore and around the world. All such rights are reserved by Organic Health Pte Ltd and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software, product, services or accompanying documentation supplied by Organic Health Pte Ltd. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of Organic Health Pte Ltd.

The Company respects the intellectual property rights of others. If you believe that your Content has been copied in a way that constitutes copyright infringement, please provide us with the following information:

  1. a physical or electronic signature of the copyright owner or a person authorized to act on their behalf;

  2. identification of the copyrighted work claimed to have been infringed;

  3. identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;

  4. your contact information, including your address, telephone number, and an email address;

  5. a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and

  6. a statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

We reserve the right to remove Content in violation of this policy without prior notice and at our sole discretion. Our designated copyright agent for notice of alleged copyright infringement appearing on the Services is: Legal Department, Organic Health Pte Ltd and can be reached at admin@organichealth.com.sg

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery & Returns notice for further information.

In order to contract with Organic Health Pte Ltd you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Organic Health Pte Ltd retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Organic Health Pte Ltd or may in some cases be a third party. Where a contract is made with a third party Organic Health Pte Ltd is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

The conditions of use relating to any discount code will be specified at the time of issue.

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Organic Health Pte Ltd and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Organic Health Pte Ltd’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

You agree to indemnify, defend and hold harmless Organic Health Pte Ltd, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

The failure of the Company to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. In the event that any provision of these Terms is held to be invalid or unenforceable, the remaining provisions of these Terms will remain in full force and effect.

These Terms and any action related thereto will be governed by the laws of the Republic of Singapore, without regard to or application of its conflict of law provisions or your state or country of residence. All claims, legal proceedings, or litigation arising in connection with the Services will be brought solely in Singapore, and you consent to the jurisdiction of and venue in such courts and waive any objection as to inconvenient forum.

These Terms and our Privacy Policy are the entire and exclusive agreement between the Company and you regarding the Services, and these Terms supersede and replace any prior agreements between the Company and you regarding the Services.

We may revise these Terms from time to time, and we will try to provide you notice prior to any new terms taking effect. By continuing to access or use the Services after those revisions become effective, you agree to be bound by the revised Terms.

Organic Health Pte Ltd will be responsible for all personal data collected. All personal data collected will be used and processed fairly and lawfully while in our possession or custody. We ensure all users that we would be accountable for our organisation’s compliance to our Privacy Policy and in accordance to the Electronic Transactions Act (Section 88).

By using or visiting organichealth.com.sg, you acknowledge that you accept the practices and policies outlined in this Privacy Policy. We encourage all users to read our Privacy Policy to understand the objective of collecting their personal data. We may amend this Privacy Policy from time to time.

We collect personally identifiable information for the sole purpose of registering a user and for transactional purposes on our web site. Personal data collected, will not be used for a new purpose unless we obtain consent from users. We are the sole owner of the personally identifiable information collected on this site.

When you create an account with organichealth.com.sg, the personal information we collect may include the following:-

  • Name
  • Contact Number
  • Delivery Address
  • Billing Address
  • Date of Birth
  • Gender

We will use your personal information for transactional purposes that include, for the processing and delivery of your purchased products from organichealth.com.sg and as and when required for customer care purposes. We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

We may also, from time to time, use your personal information for the purpose of marketing communication and promotional material. You may unsubscribe from any of our marketing communication by writing to us at admin@organichealth.com.sg or by the using the unsubscribe (UN) function within the marketing material.

We do not collect sensitive information from users such as your identity number. We assure users that all personal information collected would be used or disclosed only for the purposes for which it was collected as stipulated above.

We will obtain consent from users should we need to use the personal data for a new purpose or for a purpose not previously identified. We assure users that consent will be obtain prior to use of their personal data.

Users may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Users may only be subjected to consequences because of this decision where the information is required to fulfil the specified and legitimate purposes set out by the organisation.

We will not disclose, share, transfer, sell or rent personally identifiable information to any 3rd party. We do not send unsolicited marketing email to our users. Registered users will occasionally receive email on special promotions we hold. Out of respect for the privacy of our users, users may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email.

We do not keep personal data for longer than is necessary for those purposes for which they are collected. Should we require the use of personal data for a new purpose, we will ensure that obtain approval from the user prior to using the personal data of the user for the new purpose.

We have developed guidelines and implemented procedures to govern the destruction of personal data that are no longer required to fulfill the identified purposes.

We do not use “cookies”, “web-bugs” or any other tracking technologies to collect information from users of our web site.

We would not display or make publicly available, whether through online directories, customer lists or otherwise, the personally identifiable information collected.

We ensure all users that all personal information collected is accurate and kept up to date. We will only make a request to users for updates of personal data if the update is necessary to fulfill the purposes for which the data was collected. We do not maintain duplicate copies of personal information in different systems. You may update your personal information by accessing your account with organichealth.com.sg if it is no longer accurate.

We ensure all users that appropriate security safeguards are in place to protect personal data against unauthorised access, misuse, disclosure, copying, use, alteration, accidental loss or theft, destruction or damage.

Only authorised personals have access to our systems. Consultants, contractors or other temporary employees do not have access to the data.

All employees in our organisation are aware of the importance of maintaining confidentiality of the personal data collected from users. Circulars are distributed to all employees to ensure they are aware of the compliance.

We allow users the right to access their personal information. You can access your personal information by using your respective username and password to gain access to your personal information. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

If your personal identifiable information changes, or if you no longer desire our service, you may update or remove your personal data by logging in to your account with organichealth.com.sg or by emailing to our Customer Care. We will respond to our customer’s request within 3 – 5 working days.

Our mechanisms and processes are in place to receive and address complaints or inquiries about our policies and procedures relating to the handling of personal data. Appropriate measures may be taken to amend policies and procedures if a complaint is found to be justified.

Minors (users under the age of 18 years) are not eligible to use our services or purchase any products online unsupervised.

We request that children do not submit any personal information to us online. If you are under the age of 18 years, you may only surf the Site only if you have obtained consent from your parents/legal guardian or if you are under the supervision of your parent or legal guardian. In the event that we learn that we have collected personal information from a minor under age 18 without verification of parental consent, we will delete that information as quickly as possible

This web site contains links to other sites (Linked Sites). We will not be responsible for the privacy practices of such Linked Sites. We will not be responsible for any personal information given by you to these Linked Sites. This Privacy Policy applies solely to information collected by this website.

We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of Personal Information in our custody and control. We also are committed to employing reasonable technology in order to protect the security of our Sites. However, even with the best technology, no website is 100% secure. We will take reasonable measures which we believe are appropriate to protect your Personal Information from loss, misuse, alteration or destruction, and, where possible, will ask that any third parties to whom we may transfer such information to take comparable steps to protect that security.

Secure Shopping. When you place orders on our Site, all of your order information, including your card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server.

Industry standard security measures are used which is made available through your browser called Secure Socket Layer (SSL). SSL protocol is used to safeguard your sensitive personal information during online transactions. Using this widely accepted form of encryption, your transaction is secured from your personal computer to the computer processing your request.

As users enter the payment information, it is captured on a page that uses the SSL protocol by default. All personal and financial information is encrypted as it travels over the Internet. All financial information is stored in encrypted form on our servers. The server is also not accessible through the Internet.

You may contact us at +65 6883 9585 or email us at admin@organichealth.com.sg if you feel your personal information has been breached or for any feedbacks.